Contact customer service with order number and photos to request a refund.
Refunds will be processed within 5-10 business days after inspection of returned items.
Return shipping costs: Buyer pays for personal reason returns; seller covers defective items.
Exchanges available under the same conditions as returns.
Buyer covers round-trip shipping (except for defective items).
Exchanged items are not eligible for further returns or refunds.
Orders processed within 3-5 business days.
Standard delivery: 10-20 business days, depending on location.
Remote areas/customs delays may extend delivery time.
Free Shipping on U.S. orders over $69.9 (contiguous 48 states).
Orders under $69.9 → $9.9 shipping.
Alaska, Hawaii & U.S. territories → +$12.99 surcharge.
Only essential order information is collected.
Customer data kept strictly confidential.
Contact information may be used for order updates or promotions.
Daily Care: Avoid prolonged exposure to strong sunlight to prevent fading. Gently wipe with a soft cloth to maintain its shine.
Avoid Impact: Though crystals are hard, they can still be damaged by strong collisions. Handle with care.
Cleansing & Recharging: Water Cleansing: Soak the crystal in clean water for several hours to release negative energy.
Avoid Chemicals: Keep silver jewelry away from perfumes, detergents, cosmetics, and other chemicals.
Keep Dry: Silver oxidizes easily; avoid prolonged contact with sweat or moisture.
Regular Cleaning: Gently wipe with a silver polishing cloth or soft cloth to remove dirt and oxidation.
Proper Storage: When not in use, store silver jewelry separately in sealed bags or jewelry boxes to minimize air exposure.
Avoid Impact: Silver can scratch or bend easily; handle and store with care.
Each crystal is 100% natural.
Estimated delivery in 15-20 days. For custom orders, an additional 3 days is required.
Not completely satisfied with your purchase? Simply return it — see our Return Policy page for details.
